Terms and Conditions (Treatments & In-Store)

In general we request payment in advance or immediately subsequent to treatments. For product purchases and with our prior agreement we may instead raise an invoice, in which case the following conditions apply.


These terms and conditions shall be the only terms of contract between Timeless Allure Ltd and the purchaser. No other conditions shall have effect unless agreed in writing.

ACCEPTANCE: When placing an order, the buyer would have been deemed to have read and agreed to Timeless Allure Ltd Terms & Conditions. Details of which are available verbally over the phone or in writing, upon request.

PRICE: All prices quoted are in British Pounds Sterling unless otherwise stated. Prices are correct but subject to fluctuation without prior notice. Prices in our printed material may be out of date. The buyer will be deemed to have ascertained the current price at the date of order.

OFFERS AND DISCOUNTS: Offers are not to be used in conjunction with any other offer or discount.

VAT: Prices listed do not include VAT and VAT will not be charged as Timeless Allure is not VAT registered.

PAYMENT: Payment may be made by credit/debit card, cheque (which must be cleared (5-6 working days) before goods are collected) or direct bank payment. Payment may also be made in cash if the order is placed in our salon. In all cases, invoices must be settled within 30 days of being raised.

DELIVERY: Orders for products will normally made available for collection on our premises by arrangement during normal business ours. Alternative arrangements may be established by prior agreement. Timeless Allure Limited will not accept responsibility for transport delays or late delivery due to circumstances beyond our control. Goods for delivery by post will be sent to the delivery address advised at the time of order. If nobody is available to receive the goods at the time of delivery, our nominated courier will leave a card and return the goods to the depot. Date od dispatch is subject to stock availability. We do not offer timed deliveries. We reserve the right to make an extra charge for re-delivery if you are not available to accept or receive the goods when delivered.

CARRIAGE: Carriage is charged according to weight and will be advised at the time of order. The minimum carriage charge to UK mainland is £3.50

FORCE MAJEURE: The Company shall be entitled to cancel or delay delivery of orders if the shipment is delayed or hindered through circumstances beyond its control. Such circumstances shall include (but are not limited to) industrial action, accident, fire, terrorism, Act of God or failure to deliver by suppliers or carriers.

WARRANTY: Items are covered according to the manufacturer’s warranty.

RETURNS & REFUNDS: Should an item have been ordered in error or is not as expected, the Company may agree to their return on the following conditions:-

  1. A request must be made to the company within 24 hours of receipt of goods
  2. No returned items will be accepted unless a Returns Authorisation has been given
  3. The item must be in perfect condition, unused, and returned in original packaging carton
  4. It is the responsibility of the customer to arrange for the return carriage and to ensure that the returned items are adequately packed to avoid damage in transit. We strongly recommend that proof of posting/ despatch and appropriate insurance are obtained by the customer. We cannot accept liability for lost or damaged parcels in transit to us. Under the distance selling directive the customer has a duty of care for the product whilst it is in their possession. If products are damaged by you and subsequently returned, no refund will be made.
  5. Any refunds given for returned items will be subject to a handling charge of the cost of your original order. Carriage charges will not be refunded
  6. If an item is returned under the Distance Selling Regulation, the customer must return the items carriage paid in their original condition and packaging.

CANCELLATION: Cancellation of an order prior to delivery will only be accepted on the following terms: Items in stock – 5% handling charge. Items ordered specifically for you cannot be accepted for cancellation once ordered and payment must be made in full. Cancellation after delivery cannot be accepted. In this case, item may only be returned under our Returns & Refunds policy detailed above. Goods are not supplied on a sale or return basis.

DAMAGE: If an item is received damaged, notification must be given by telephone/e-mail within 24 hours of receipt of goods and then confirmed in writing (including pictures of the damage if possible) within 7 days. Notification after this period will not be accepted and relevant compensation will not be issued.

GENERAL: Goods are sold on the understanding they will only be used for their intended purpose by responsible persons. No responsibility will be accepted by Timeless Allure Ltd for damage or injury resulting from misuse. Timeless Allure Ltd does not warrant that product descriptions, images, colours or other content of the website/brochures is completely accurate, or error-free. If a product offered by us is not as described, your sole remedy is to return the product in an unused condition in accordance with the provisions detailed under Returns & Refunds. Telephone calls to our offices may be monitored or recorded as a training aid for staff and with the aim of improving the service to our customers.

PURCHASING: The risk in all goods purchased passes to the buyer upon delivery. The title in the goods remains vested in the seller and shall not pass to the buyer until the seller has received payment in full of the price for the goods. Goods are sold on the understanding they will only be used for their intended purpose. No responsibility will be accepted by Timeless Allure Ltd for damage or injury resulting from misuse.

PAYMENTS: We resolve the right to hold the goods whilst investigating any payments. You may be asked to transfer the amount via bank transfer and the prior electronic payment will be refunded in due course. We may contact you in regards to your payment. If we are unable to contact you, the good will be held. We do not accept cards registered from outside UK mainland.

CONTACT: If there are any queries regarding our terms of trading or for any questions regarding Timeless Allure Ltd and the products we sell, our office can be contacted on 01245931646.

LAW: This Terms and Conditions shall be governed exclusively by the Laws of England The Buyer hereby accepts the jurisdiction of such courts or tribunal whether in England or elsewhere, as the Seller may nominate for the purpose of trying any action arising out of this Contract.

SALES OF GOODS ACT 1979: None of the above affects the Buyer’s or Seller’s rights under the Sales of Goods Act 1979.