Online Consultation


Online Consultation

You can’t come to us, so let us come to you!

Let us use our specialist knowledge to help you solve your skin concerns.

Simply purchase your online consultation, letting us know which days and times suit you best, and we will contact you to arrange an online appointment.


What happens

When we get your order, we’ll contact you to confirm the exact date and time of your appointment and get a few extra contact details. We’ll also decide exactly how we’ll hold the consultation, ideally, we’ll chat over Skype or Zoom, but we are completely flexible, and if you prefer, we can use email or the phone. Whichever you choose, you’ll get a detailed report of the consultation, which will include the best product choices for your skin and you.

On the day of the consultation we’ll ask lots of questions; about your lifestyle, the current products you use, and what your concerns are – it takes time, because skin is affected by lots of things and everyone and every skin is different. Once we know more about your skin, we can help you decide which products will work to get you the results that you want!

How can an online consultation help me?

Every skin is unique; some characteristics are determined by our genes, and some issues are the result of how we live our lives. By discussing these influences on skin health with you, we can advise on the best approach to getting healthy skin.

We’ve invested a lot of time and energy in learning all about skin, what it needs to stay healthy and looking its best, so that you don’t have to. The consultation takes time and we share a lot of specialist knowledge with you.

We use professional grade products that have higher levels of actives than many products that you can buy ‘over the counter’, and have received specialist training to use them so that you get the best out of them. We’ll explain when, how and why you should use particular products.

This is a completely bespoke service, and the cost is redeemable against any products that you buy. Skin care is our absolute passion, and exceptional customer service our focus; we want you to be happy with your skin, and we’ll help and support you all the way on your journey.

Will the products work?

There are never any guarantees, sometimes products just don’t suit people, if you think about going to see your doctor, sometimes they have to change your prescription because the drug that they thought would work, doesn’t have the expected result. Skincare products are no different, most of the time they do exactly as expected, when they are expected to, but sometimes they take longer to do their work, and sometimes a different one is needed. We work with more than one brand, so can look at options that suit most situations and every budget.

What we do guarantee is that we don’t push sales that aren’t needed or we know won’t be suitable and if you are in the tiny minority that has a problem that simply can’t be solved – we’ll tell you, straight up!